Service Center-Operations Specialist

Shelter Association of Washtenaw County•Ann Arbor, MI

10h•$19 - $20•Onsite

About The Position

This position serves as an active member of the Shelter Operations Team and is responsible for the smooth operation of the shelter floors during their assigned shift. Responsibilities include ensuring the safety of all guests, providing customer service, and performing duties in a manner that is consistent with the overall mission of the Shelter Association of Washtenaw County. The Shelter is a 24/7 operation and does not close. The salary for the position is $19.15/hr. - $20.15/hr based on length of time in the role. The Shelter Association of Washtenaw County offers a strong benefits package that includes: medical, dental, and vision insurance with very low deductibles; 403(b) retirement matching; flexible spending account, generous paid time off, disability & life insurance, and a flexible schedule. We are a dynamic work environment that works to inspire hope in those we serve. The scheduled shift days for this position are Monday-Friday, 7:45 am – 4:15 pm.

Requirements

Associates Degree, professional certification, or alternative equivalent experience. Related experience preferred.
Knowledge of housing, mental health, chemical dependency, and poverty issues helpful.
Experience in social work, social services, or human services helpful as well.
Please note the SAWC will consider alternative, comparable experience to a degree.
This person must be: Reliable and willing to work holidays.
Able to be assertive without being aggressive
Able to work as a team member
Able to utilize good judgment
Both welcoming and assertive
Culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences
Able to be mindful of personal boundaries, ethical obligations, and the primacy of client needs
Mature in nature and professional in action

Responsibilities

Committed to SAWC’s mission of ending homelessness.
Interacting with clients in a non-judgmental ethical manner (see NASW Code of Ethics)
Provide supportive, empathetic, confidential listening and offer clients general assistance .
Be familiar with and implement SAWC policies and procedures.
Document various client information and activities in HMIS and staff notes, professionally and appropriately.
Willing to work holidays .
Must be on time for work and use a time clock to document hours.
Assist clients in obtaining identification, social security card, and other basic documents
Coordinate on-site services and groups for guests including those from other agencies, volunteer groups, and civic organizations
Responsible for the operation of various floors in the Shelter.
Responsible for light cleaning , and laundry .
Other duties, as assigned.