Service Center Manager

Peak Toolworks•Shreveport, LA

12d•Onsite

About The Position

The Service Center Manager is responsible for the overall leadership, operational performance, and profitability of an assigned service center located in Shreveport, LA. This role oversees all daily operations—including personnel management, facility oversight, inventory control, safety, quality, productivity, and customer service—to ensure all customer and business deliverables are achieved.

Requirements

Associate degree required.
4–6 years of experience as a Site Manager or Facility Manager.
Strong mechanical and technical aptitude.

Nice To Haves

Previous experience in a machine shop or manufacturing environment is preferred.

Responsibilities

Manage and direct the Service Center workforce, including daily task assignments.
Maintain a clear understanding of workforce capabilities, identify skill gaps, and implement development plans.
Foster a positive, motivated team environment.
Hands-on approach; working manager.
Serve as liaison between employees and Talent when necessary.
Own Service Center P&L performance; provide detailed corrective action plans to address financial shortfalls.
Ensure product and service quality through root cause analysis and corrective action planning for all non-conformances.
Promote and sustain continuous improvement initiatives using Lean principles and methodologies.
Lead Service Center safety programs, including monthly inspections, Job Safety Analysis (JSA), and timely mitigation of risks or hazards.
Drive accurate monthly forecasting in collaboration with the sales team to meet or exceed targets.
Manage 5S/Visual Factory implementation, conduct monthly audits, and address non-conformities promptly.
Support special projects within the plant or broader operations.
Ensure strong performance across SQDIP metrics (Safety, Quality, Delivery, Inventory, Productivity) and implement effective Root Cause Countermeasures (RCCM).