Service Center Manager

Atlantic Emergency Solutions-Atlantic Heavy DutyChester, VA
2h

About The Position

Atlantic Heavy Duty is a subsidiary of Atlantic Emergency Solutions, our new subsidiary will carry forward Atlantic’s commitment to sales and service excellence into the refuse segment. Atlantic Heavy Duty offers competitive pay and comprehensive benefits package at or above industry standards. Compensation is based on experience and certifications. Any payrate advertised in this ad is not provided or authorized by Atlantic Emergency Solutions. At Atlantic Heavy Duty, we have a clear and concise mission: to be the region’s premier provider of fire and emergency vehicles and equipment solutions that help first responders save lives and protect property. To support our mission, we employ qualified people to keep us on the leading edge of our markets. Atlantic Heavy Duty has an opening for an experienced full-time Service Center Manager. The Service Center Manager is responsible for managing the day to day operations for the location to include, but not limited to: Additionally, the Service Center Manager will be responsible for personnel management to include recruitment and selection, professional training and develop, employee relations, and performance management.

Requirements

  • Individuals must be highly motivated, possess excellent organizational and time management skills, demonstrate exceptional oral and written communication skills, and demonstrate the ability to motivate others to perform at their peak to create a positive and productive work environment.
  • Successful candidates must have at least 5-7 years of experience in a related field and at least three years of supervisory/lead experience and will require a pre-employment drug screening and satisfactory driving record.

Responsibilities

  • Developing and maintaining customer relations
  • Overseeing the operational costs and service center profitability
  • Overseeing the scheduling of work in the shop
  • Overseeing the closing of repair orders & parts tickets
  • Handle Customer complaints
  • Dealer relations
  • Service work contracts
  • Warranty claim processing & claim payment receipts

Benefits

  • Competitive pay
  • Comprehensive benefits package
  • Employer paid medical
  • Employer paid dental
  • Employer paid life insurance

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

No Education Listed

Number of Employees

251-500 employees

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