Service Center Manager

Lynden•Juneau, AK

About The Position

Alaska Marine Trucking is looking to hire energetic, adventurous and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a 401k, and plenty of opportunities to grow personally and professionally. If you are looking for an exciting andfast-paced career that is both challenging and rewarding, Alaska Marine Trucking is where you want to be! Alaska Marine trucking provides and manages local freight distribution services in Alaska which include loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central and Western Alaska. SUMMARY:Directs, coordinates, and manages all aspects of day-to-day operations in Juneau, Alaska to include Trucking, Stevedoring, CFS and Customer Service. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Requirements

To perform this job successfully, an individual must possess mechanical inclination and be able to perform each essential duty satisfactorily.
Attendance and timeliness are essential functions of this position; employees customarily work at least 40 hours/week on a planned continuous basis.
Bachelor’s Degree (B.A.) or equivalent from a four-year college or university or two-to-four years related experience and/or training, or an equivalent combination of education and experience.
Ability to read, interpret, and write documents such as bills of ladings, tariffs, delivery receipts, military documents, procedure manuals, employee and safety rules and manuals, operating and maintenance instructions, procedure manuals, and routine reports and correspondence.
Ability to speak effectively and clearly with customers, vendors, managers, and other employees.
Strong communication skills both verbally and in written form.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, area, circumference, volume, and percent and to draw and interpret bar graphs.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
Ability to understand detailed written and oral instructions; ability to prioritize and problem-solve in time/safety-sensitive situations; ability to read and understand wire and hydraulic schematics.
Ability to apply common sense understanding to carry out detailed written or oral instructions, and the ability to prioritize and problem-solve in time/safety-sensitive situations.
Ability to organize and follow through to completion projects and tasks assigned or assumed; ability to provide objective and decisive action(s) necessary to resolve any/all issues with minimal disruption to operational performance.
Must have working knowledge of computer programs: Sutwik, Netscape, and Microsoft Windows, Excel, Word, Visio and Outlook.
Must have proven supervisory skills.
Ability to multi-task in a fast-paced environment and handle demanding customers’ needs.
Hazardous materials training.
Detail oriented, good interpersonal skills, and organizational skills.
Must be flexible to work extended hours and adaptable to change.
Must have the ability to work well under pressure.
Ability to maintain accurate records and reports in the provided maintenance software.
Must be capable of working with little or no supervision as well as working as part of a team.
Ability to organize, implement, and follow through to completion projects and tasks assigned or assumed; ability to provide direction to others; ability to provide objective and decisive action(s) necessary to resolve any/all issues with minimal disruption to operational performance.
While performing the duties of this job the employee is regularly required to sit, stand, walk, talk and hear while communicating with customers, drivers and co-workers during the normal course of daily activities; the employee is occasionally required to stoop, kneel, or crouch while inspecting vehicles and other equipment.
The employee is regularly required to use hands, arms and fingers to perform the normal duties of the job such as inspecting equipment, entering computer data, manipulate objects, tools, or operate controls.
Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax, radios, and other office machinery.
The employee is regularly required to hear, speak, and listen while communicating with telephones, radios and in person with customers and coworkers.
The employee must possess close, distance, peripheral and depth perception.
The employee is occasionally required to climb or balance and stoop, kneel or crouch around equipment and facilities.
The employee may occasionally be required to move or lift up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus during the normal course of the job.
A post-conditional offer of successfully passing an employment drug test and background investigation are required.

Nice To Haves

Experience in the transportation industry is preferred.

Responsibilities

Directs all Service Center operational and administrative activities.
Operational activities include pick-up and delivery of freight, receipt and loading of freight, dispatching of service equipment and supervision of dock and yard activities.
Administrative activities include rating and billing of freight invoices, providing customer service, and processing cargo claims.
Ensures completion of required paperwork, communications and customer service activities.
Directs staffing, training and performance evaluations for all service center personnel.
Supervises and develops plans for efficient use of materials, equipment and employees.
Determines work requirements and assigns personnel as needed.
Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness.
Analyzes and resolves work problems or assists workers in solving work problems.
Helps motivate workers to achieve work goals and maintain Lynden culture.
Help direct maintenance of equipment and facilities.
Coordinates, responds to and assists in non-hazardous and hazardous material response activities, transportation accidents and occupational injuries and illnesses.
Promotes safe & efficient operations within the terminal.
Assures compliance with company policies, DOT, EPA, OSHA and applicable federal, state and local requirements.
Responsible for the planning and coordination of all port operations including the sharing of information between other ports, terminals, and departments in order to facilitate safe, efficient, and cost-effective service.
Works with local vendors, contractors, and other port/terminal managers as well as representatives of Alaska Marine Lines, Lynden Transport, Western Towboat, and other freight/transportation companies in order to achieve high quality system-wide performance.
Responsible for all activities related to hiring, training, evaluation, development, promotion, discipline, and discharge of port personnel.
Interprets and ensures compliance with company and corporate policies, as well as those policies dictated by DOT, DOL, OSHA, and other regulatory agencies.
Reviews all accident reports and initiates follow-up measures as prescribed by company and/or corporate policy; coordinates emergency and/or corrective response activities as necessary.
Analyzes job requirements, personnel needs, working conditions, work processes and goals; implements process changes to produce superior customer service and promote efficiencies.