Service Center Manager

Toucan Gaming • Shreveport, LA

7d • $65,000 - $80,000

About The Position

We are seeking an experienced Team Supervisor and Video Poker Technician ready to take the next step into leadership as a Service Center Manager. The ideal candidate will blend technical expertise with strong organizational and leadership skills, ensuring that our technical operations run efficiently, safely, and compliantly. This position demands a hands-on professional who possess deep technical knowledge of video poker equipment (or the ability to learn), route logistics, parts inventory management, fleet oversight, and cash collection operations.

Requirements

• Requires three years of supervisory experience, or an equivalent combination of education, industry-based training, and experience—as this role relies on extensive experience, leadership and judgment to plan and accomplish goals.
• Proven experience in logistics, fleet oversight, and technical supervision.
• Louisiana Tech 2 Video Poker certification (required).
• Must possess the ability and valid license to safely operate a truck and trailer, including maneuvering, backing, and transporting equipment or materials in compliance with all applicable safety and traffic regulations.
• Ability to lift and move heavy gaming equipment as part of installations or repairs.
• Proficiency with Microsoft Office Suite and basic PC applications.
• Excellent written and verbal communication skills.
• Willingness to travel regionally, including occasional overnight assignments.

Responsibilities

• Overseeing daily route operations including staffing, scheduling, and collections.
• Leading and participating in equipment installations, preventive maintenance, and repairs.
• Managing fleet logistics, including vehicle scheduling, maintenance, and compliance.
• Maintaining a clean, safe, and well-organized warehouse and accurate parts inventory alongside the Warehouse Manager.
• Coordinating with route location owners and resolving reported issues promptly.
• Training and developing slot technicians and collectors, ensuring consistent performance and technical growth.
• Supporting administrative needs including HR coordination, time card submissions, and compliance-related documentation.
• Acting as a backup to the Service Center Vault, Collections Team, or After-Hours Team as needed.
• Driving continuous improvement in efficiency, safety, and service quality across your region.

Benefits

• Paid vacation, holidays (& floating holidays), and wellness days
• Medical, dental, and vision coverage
• 401(k) with company match
• Life insurance
• Real opportunities to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed