Service Center Manager
About The Position
Looking for an exciting and rewarding career in the fast-paced LTL industry? Join CrossCountry Freight Solutions, a network of proven leaders in the LTL industry. CCFS is looking for a Service Center Manager. You will have the challenging role of directing a team with a common goal of providing the highest level of customer satisfaction and delivering goods to clients on time. This is a hands-on leadership role where approximately 50% of your time is spent behind the wheel on local Class A routes. You’ll stay directly connected to your team, your customers, and the day-to-day realities of the operation — because the best leaders don’t just manage from the office, they know what it takes out on the road. The other 50% of your time is focused on directing dock, linehaul, and pickup & delivery operations to ensure safety, quality, and on-time performance. If you’re a driver with leadership potential, or a leader who loves staying active in the field, this role was built for you. You’ll be generously compensated for your time, effort, and innovative ideas and this role is designed to grow your skills through comprehensive leadership development.
Requirements
- Two years’ supervisory and transportation experience
- A valid Class A license with relevant experience.
- Forklift experience preferred
- Strong leadership and team-building skills
- Effective organizational and multitasking skills
- Well-developed interpersonal skills.
- Ability to get along with diverse personalities.
- Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
- Extensive knowledge of the principles, procedures, and best practices in the industry.
Nice To Haves
- Forklift experience preferred
Responsibilities
- Operate as an active Class A driver approximately 50% of the time, running local routes and setting the standard for safety, professionalism, and efficiency on the road
- Perform regular forklift operation as part of core job responsibilities
- Assists with planning, implementing and overseeing the work of staff members to ensure efficiency and compliance
- Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles.
- Develops dock door assignments, staging, and yard management plan to support operations.
- Hire, train, and educate employees in company procedures and policies.
- Responsible for overseeing the quality handling of paperwork including, but not limited to, bills of lading, waybills, routing stickers, delivery receipts, trip manifests, delivery exception reports, line haul driver daily reports (LDR), driver daily reports (DDR), vehicle inspection reports, forklift inspection reports, load sheets, etc.
- Build and maintain culture for proactive safety focused productive, efficient, low-attrition workforce.
- Requires daily driving and regular forklift operation as part of core job responsibilities.
- Implement changes to transportation services, policies, or scheduling as needed
- Coach team members to develop talent
- Produce high levels of service, including on-time pickup and delivery
- Produce high level of productivity and optimal levels of labor spend.
Benefits
- Local, Home Daily Dedicated Routes + Consistent Miles/Hours Worked
- Medical, Dental, Vision, and Life Insurance
- PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
- 401k Retirement Plan
- Biweekly Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Plan
- Uniform Incentive
- Paid Holidays (after 30 days of service as a full-time employee)
- Paid Personal Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
