Iowa 80 Service Center Manager

IOWA 80 TRUCKSTOP INC•Walcott, IA

2d•Onsite

About The Position

Our shop is a critical part of the truck stop operation. The Service Manager helps ensure drivers get back on the road quickly, employees have the tools and support they need, and the facility remains a place where people are proud to work. This role directly impacts customer experience, team morale, and the success of the location. If you enjoy leading a team, solving problems, and staying actively involved in a shop's day-to-day operations, we'd love to talk with you.

Requirements

High School Diploma or GED (or equivalent experience)
Ability to communicate clearly with customers and team members
Basic math and problem-solving skills
Ability to read safety guidelines and operating procedures
Ability to lift 50 lbs. and work on your feet for extended periods
Must be somewhat mechanically inclined
Must have a sense of urgency, be self-motivated, and friendly
Experience in managing people with the ability to lead others to success!
Experience conducting product inventories
Excellent organizational skills
Must have a valid driver's license and meet company insurance requirements

Nice To Haves

Diesel Mechanic experience is a plus, but is not required

Responsibilities

Lead From the Front
Work alongside mechanics and shop staff to keep operations running smoothly
Jump in to assist customers and team members whenever needed
Set the tone for professionalism, teamwork, and customer service
Build and Develop a Great Team
Recruit, train, and develop mechanics, parts counter staff, and assistant managers
Maintain a positive, team-focused culture
Provide coaching, feedback, and growth opportunities for employees
Support professional development, including certifications and training
Deliver Exceptional Customer Service
Ensure every customer receives prompt, friendly, and professional service
Quickly resolve customer concerns or warranty issues
Lead by example in how we communicate with drivers and customers
Keep the Shop Safe and Organized
Maintain a clean, safe, and efficient shop environment
Enforce safety standards and PPE usage
Conduct regular safety meetings and monitor work practices
Manage the Business
Maintain proper staffing levels
Monitor inventory and shop supplies
Review work orders and ensure accurate billing and authorization
Support location promotions, programs, and company initiatives
Maintain the Facility & Equipment
Ensure the shop, equipment, and service vehicles remain in top working condition
Conduct daily walkthroughs of the facility and grounds
Address small issues early to prevent larger problems later
Work alongside mechanics and shop staff to keep operations running smoothly
Jump in to assist customers and team members whenever needed
Set the tone for professionalism, teamwork, and customer service