Service Center Manager
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About The Position
As a Service Center Manager at Ariza Retail Services LLC, a franchise of Valvoline Instant Oil ChangeSM (VIOC), you will play a crucial role in leading and managing the overall operations of the service center. This position is designed for individuals who are driven and passionate about providing exceptional customer service while ensuring the success of their team. You will be responsible for hiring, training, and disciplining employees, as well as maintaining high standards of customer service and operational efficiency. Your leadership will be key in fostering a positive work environment that prioritizes safety and compliance with Environmental, Health & Safety (EH&S) regulations. In this dynamic role, you will engage with both your team and customers daily, working to find the best solutions for their vehicle needs. You will oversee inventory management, labor management, and the financial performance of the service center, ensuring that all policies and procedures are adhered to. Your ability to mentor and develop your team will be essential in optimizing their performance and enhancing their skills in automotive preventive maintenance tasks, such as oil changes, fluid checks, and filter replacements. The Service Center Manager position is not just about managing operations; it’s about building trust and loyalty with customers. You will lead by example, providing superior customer service and creating a welcoming atmosphere that encourages repeat business. If you are ready to take the initiative and drive your career forward, this role offers the opportunity to put your skills to the test and achieve significant professional growth.
