Service Center Manager
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About The Position
The Service Center Manager plays a crucial role in overseeing the operations of the Service Center, ensuring that all activities are organized, staffed, and executed efficiently in alignment with the corporate objectives. This position requires a strong focus on performance management, where the manager inspects and measures the Service Center's performance to identify opportunities for improvement and address any problem areas. The role demands excellent communication skills to maintain effective relationships with both external and internal customers, ensuring that their needs are met and that the Service Center operates smoothly. In addition to performance management, the Service Center Manager is responsible for analyzing revenue statistics to identify sales opportunities and develop tailored customer solutions. Staying informed about competitor developments is essential to maintain a competitive edge in the market. The manager will also take on recruitment responsibilities, which include qualifying, interviewing, hiring, training, and developing Service Center personnel to build a strong and capable team. The role involves developing sales and marketing action plans aimed at maximizing territory revenue, as well as investigating and reporting on accidents, job-related injuries, and employee discrepancies to ensure a safe working environment. Compliance with safety practices, including DOT, EPA, ICC, and OSHA regulations, is a critical aspect of the position. The Service Center Manager will also evaluate freight claims and ensure that the Service Center premises are well-protected and maintained. Facilitating informational meetings with team members and effectively handling special assignments as directed are also key responsibilities of this role.
