Service Center Manager or Senior - Greeley, CO

Ent Credit Union • Evans, CO

252d • $79,539 - $88,192

About The Position

Ent Credit Union is Colorado's premier financial institution and is currently expanding service offerings across the state. We are seeking quality financial service professionals to lead our service centers. Service Center Managers are responsible for delivering a unique and personal experience to our member-owners that is centered around meeting all of their financial needs. As a leader, you will coach, mentor and develop employees to support a high level of engagement and growth opportunities. You will direct all aspects of center operations, hire and train staff as necessary, manage risk, drive consultative sales interactions, ensure regulatory compliance, and facilitate activities that align with the strategic direction of the credit union.

Requirements

• Bachelor's Degree in Business, Finance, Accounting, or related field of study.
• 3+ years in financial services or retail delivery.
• 2+ years management of staff or team leadership.

Nice To Haves

• 5+ years in financial services or retail delivery for Senior position.
• 3+ years management of staff or team leadership for Senior position.
• Experience using Jack Henry Symitar/Episys.

Responsibilities

• Act in a supervisory capacity, conducting staff meetings and delegating responsibilities.
• Initiate and direct service and sales activities, setting and communicating center service and sales goals.
• Participate in training and development, responsible for center training programs and product knowledge.
• Facilitate monthly coaching and conduct development activities for staff career path.
• Perform operational duties, ensuring compliance with credit union policies and procedures.
• Develop and maintain positive member and staff relationships.
• Provide consultative member service, conducting member profiling to determine needs.

Benefits

• Affordable health insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k) with 3% automatic contribution after three months, plus up to 6% matching.
• 16 days of paid time off (PTO) plus 9 paid holidays in the first year.
• Paid time off to give back to the community.
• Up to $10,000 annually for higher education and assistance for certifications.
• Significant savings on home, car, and personal loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree