Service Center Manager 5

ABF Freight System • Bay Shore, NY

151d

About The Position

Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.

Requirements

• Education: Bachelor's Degree, preferred
• Experience: 5 years experience in field operations management and/or sales, required
• Computer Skills: Proficient in Microsoft Office Suite.
• Competencies: Customer Focus, Decision Making and Critical Thinking, Managing Multiple Priorities, Performance Management, Service Center Operation and Maintenance, Service Excellence, Staffing, Hiring, Selection

Responsibilities

• Address issues involving customer relations and/or other ABF service centers.
• Apply contractual labor rules to applicable employees and maintain labor relations with input and support of Industrial Relations.
• Enforce company policies and procedures, and continuously apply the quality process.
• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management.
• Work with District Sales Manager to monitor and grow sales and market share.
• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions.
• Hire and develop relationships with outside vendors.
• Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff.
• Conduct annual terminal self-audit.
• Purchase office and dock supplies for the terminal.
• Ensure security, maintenance, and upkeep of terminal facility.
• Approve and issue station drafts.
• Make sales calls, manage a sales territory, and develop and grow profitable business.
• Perform administrative functions including invoice review and approval, terminal expenses and collections, and timecard approval.
• Other duties and projects, as assigned.
• Work in a team setting to accomplish department goals.
• Maintain a positive attitude in a highly intense environment.
• Represent company at grievance hearings, as necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Truck Transportation
• Education Level: Bachelor's degree