Service Center Liaison

Ethos Veterinary Health • Woburn, MA

6d • $17 - $20 • Remote

About The Position

Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our locations across the United States.
Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients.
Starting compensation for this position is based on experience and ranges between $17 - $20hr.

Requirements

• High School Diploma or equivalent
• Minimum 2 years of Customer Service or Veterinarian Client Care experience.
• Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
• Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center
• A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift)
• Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
• A solid track record of exceeding productivity and quality goals
• Strong communication skills, both written and oral
• Good judgment and problem-solving skills

Responsibilities

• Provides superior service to clients and referring veterinarians through inbound and outbound calls
• Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner
• Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
• Books client appointments with accuracy and efficiency
• Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries
• Processes emails, transfer medical records, and other administrative tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees