Service Center Lead Teller

America First Credit Union • Washington, UT

6h

About The Position

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and member services functions. Coordinates, directs, and assigns work. Answers Service Representatives' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate window coverage, and general training and supervision of Service Reps. Oversees provision of a full range of services (including phone and mail) to members and prospective members.Ensures that members are promptly and professionally served. Acts as Manager in the Manager's absence with the same approval authority as the Manager. Acts as a Service Representative as needed and enthusiastically cross-sells Credit Union services.
Responsible for performing a broad variety of customer services including opening new savings, share draft, and credit card accounts. Answers and directs telephone calls and questions and informs members of complete array of Credit Union services. Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding new loan business each month. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records.

Requirements

• High school graduate or equivalent. Back-up Lead Teller Qualified. Passed Certification Tests 1, 2, 3, 4, Savings Training I & II, and Lead Teller Test with at least 80%. Completed MSD Phase I & II.
• A thorough knowledge of Service Representative operations and procedures.
• Thorough understanding of Credit Union operations, including opening and closing accounts, loans, IRA and certificate procedures.
• Thorough knowledge of member services, accounts, loans, and products provided.
• Understanding of new account bookkeeping procedures.
• Understanding of loan processing functions, including related requirements, procedures, and underwriting criteria.
• Knowledge of Credit Union loan services, policies, and procedures, including related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices including interest rates and how they are computed.
• Minimum of 2 years experience as a Teller at a full service financial institution.
• Back-up lead teller experience.
• Minimum 1 year of lending experience.
• Excellent interviewing, communication, public relations, and leadership skills.
• Supervisory and training abilities.
• Professional appearance, dress, and attitude.
• Strong analytical, financial, and math skills.
• Ability to operate related computer software, and other business equipment including 10-key, money counters, and telephone.
• Good typing skills.

Responsibilities

• Assumes responsibility for ensuring and performing efficient, effective, and professional teller operations
• Assumes responsibility for ensuring and effectively performing Member Services functions
• Assumes responsibility for effective receiving, reviewing, and processing of loan applications
• Effectively supervises area personnel, ensuring optimal performance
• Assumes responsibility for ensuring that professional business relations exist with members
• Assumes responsibility for establishing and maintaining effective communication and coordination with Department and area personnel and with management
• Assumes responsibility for related duties as required or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees