Service Center Coordinator

Husqvarna • Lenexa, KS

435d

About The Position

The Service Center Coordinator at Husqvarna Construction plays a vital role in supporting the Service Center Manager with administrative and warehouse tasks essential for equipment repairs. This position focuses on delivering exceptional customer service and ensuring efficient operations within the service center, contributing to the company's competitive edge in the construction and stone industries.

Requirements

• 3 years of previous experience in a customer service role
• High school diploma or GED
• Working knowledge of ERP systems (AS400/PRMS preferred)
• Solid knowledge of MS Office (Excel, Word, and Outlook)
• Solid knowledge of repair process procedures (mechanical/technical aptitude)
• Basic knowledge of inventory processes
• Ability to obtain forklift certification

Responsibilities

• Determine inventory needs and process replenishment orders for each service center
• Answer and respond to customer and sales phone calls regarding repair status and service of equipment
• Handle in-person and phone inquiries from customers, customer service, and the sales team
• Process credit card orders for customers
• Process quotes for repairs and follow up on approvals
• Process sales orders for repairs and parts orders
• Process invoices for internal and external repair work and part orders
• Process adjustments to correct inventory and other transactions
• Enter purchase orders for the service center
• Assist with documentation for receipt of equipment in the service center
• Assist with regular maintenance of the service center
• Handle shipping & receiving with freight and small package carriers
• Organize and clean warehouse as needed
• Conduct inventory duties including cycle counting, stocking inventory, and pulling, packing and shipping orders
• Assist with unloading and moving of equipment to and from the customer or other service centers

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Loan assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED