Service Center Clerical Support-PT

Ward Transport & Logistics • Buffalo, NY

218d • $20

About The Position

The Customer Service Associate / Clerical Support / OS&D Associate role at Ward Trucking, LLC is designed to ensure that customers receive exceptional service and attention, fostering customer retention and supporting operational efficiency. The position involves a combination of customer service and clerical duties, aimed at enhancing the overall customer experience while balancing operational costs.

Requirements

• Must be customer focused with good people skills.
• Excellent communication skills and basic knowledge of telephone etiquette.
• Previous clerical experience in a business atmosphere.
• Proficient data entry skills with attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.

Responsibilities

• Answer telephones in accordance with Ward standards using applicable marketing greeting.
• Review Report FRR333 - Non Credit Report every morning to identify billing errors and cash-only customers.
• Call customers on Report FRR067P - DRC/COD Payments Not Picked up at Delivery to inform them of payment terms.
• Coordinate problem resolution between customers, territory sales managers, and operations personnel.
• Expedite and trace shipments, correct errors in freight billing, and provide rate quotes as requested.
• Direct calls on O S & D issues to the service center's O S & D Specialist.
• Process customer requests for pickups, proof of delivery, and bill of lading.
• Create daily P & D driver delivery manifests accurately and promptly.
• Schedule delivery appointments for freight and enter information into the computer.
• Order supplies for the service center and maintain sufficient quantities.
• Perform clerical support duties including typing, maintaining files, and photocopying.
• Enter delivered status on interline bills daily.
• Prepare stripping manifest and update bills for selected customers.
• Assist dispatcher with computerized dispatch process when necessary.
• Check in P & D drivers promptly and accurately.
• Count, verify, and place cash in a safe place when checking in drivers.
• Enter all deliveries into the computer along with delivery exceptions.
• Fax bills to Central Billing Department and answer questions from central billers.
• Prepare linehaul manifests for dispatching linehaul drivers.
• Conduct daily checks on stripping manifests for overages or shortages.
• Investigate high value shortages and communicate with shippers regarding refused freight.
• Support Claim Prevention processes and maintain sufficient supply of O S & D labels.

Benefits

• Paid Time Off
• Paid Holidays
• Direct Deposit
• On Demand Pay
• 401(k) Plan with Company Match
• Home, Auto and Pet Insurance
• 529 College Savings Plan
• Credit Union

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Number of Employees: 1,001-5,000 employees