Service Center Associate - Hybrid

Arbella•Quincy, MA

13d•$48,067 - $50,027•Hybrid

About The Position

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: On-site gym and fitness classes and one-on-one personal training On-site nurse, nutritional counseling, and mental health resources Full-service cafeterias Free shuttle service to Quincy Adams T Station Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009, and #1 in 2023! We are seeking motivated candidates who have a passion for providing exceptional customer service! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella’s brand. This role’s responsibilities include managing inbound and outbound email inquiries and making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment. In this role you will: Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture. Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months. You will learn multiple insurance concepts to handle time sensitive insurance requests. You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan. You’ll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees. You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities. Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates.

Requirements

Exceptional customer service work experience and able to work in a fast-paced environment.
Effective time management skills and able to multi-task with a strong attention to detail.
Quick learner, able to navigate multiple systems and learn insurance products.
Strong organizational & data entry skills.
Achievement of the Personal Lines Producer License is required.

Responsibilities

Managing inbound and outbound email inquiries
Making timely and accurate policy changes
Actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment
Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture
Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months
Learn multiple insurance concepts to handle time sensitive insurance requests
Help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan
Build and maintain positive relationships with your team, key stakeholders, and other Arbella employees
Share your knowledge and assist with training new Service Center Operations Associates.

Benefits

On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.