Service Center Associate

Plymouth Rock Assurance • Woodbridge Township, NJ

3d • $45,000 - $58,000

About The Position

The Service Center Associate is responsible for supporting and retaining our
personal lines insurance customers on behalf of our independent agency partners
by delivering exceptional service, providing guidance, and maintaining a
thorough understanding of our core products, including auto, homeowners, and
umbrella.

Requirements

• Above average interpersonal, listening, communication, and organizational skills.
• Intermediate MS Office skills required.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• Capable of handling a high volume of inbound and outbound calls professionally and efficiently.
• Strong attention to detail and accuracy in all tasks.
• Flexibility to work full-time schedules that may change based on department needs.
• Availability during operational hours: Monday–Friday, 8:00 AM to 7:00 PM.
• Bachelor's degree (B. A.) from a four-year college or university; or two to three years related experience.
• Must obtain a Property and Casualty Insurance producer license within the first 3 months of employment date.

Nice To Haves

• Sales-related experience preferred.
• Spanish-language fluency a plus.
• Personal Lines experience preferred.
• Property and Casualty license preferred.

Responsibilities

• Develop and maintain in-depth product knowledge of core personal lines of products (Auto, Homeowner, Umbrella) across all states we operate (NJ, PA, MA, CT, NY, NH).
• Accurately enter and update policy information in various processing systems.
• Respond to customer inquiries regarding coverage, premiums, and policy changes via phone and other channels.
• Provide first-call resolution with minimal customer effort, ensuring a seamless experience.
• Work effectively under pressure and adapt to changing priorities.
• Consistently meet or exceed customer and agent expectations by delivering professional, knowledgeable, and efficient service.
• Quote and sell personal lines products to both new and existing clients
• Conduct renewal reviews and recommend appropriate policy adjustments based on customer needs.
• Perform other duties as assigned.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees