Service Center Assistant
About The Position
Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad. Campus Life Enterprise Services (CLES) is the primary revenue-generating unit within Student and Campus Life, inclusive of Cornell Dining, Cornell Catering, Housing and Residential Life, Conference and Event Services, The Cornell Store(s), and a dedicated CLES Marketing and Communications team. CLES is a large campus-wide organization with an annual budget of approximately $200 million and employs over 800 regular (union and non-union) staff members and over 800 contingent and student employees to successfully operate its broad-ranging business operations. As a part of the Campus Life Enterprise group, the Conference and Event Services (CES) supports the planning and execution of high-volume conferences and special on-campus events, ranging from small meetings to large university-wide events. This team is driven by a passion for attention to detail, providing an excellent guest and user experience, and working collaboratively with a very broad range of university constituents to ensure operational coordination and delivery. The Service Center Assistant promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail, and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met. The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Center (locations in Hasbrouck, Cascadilla, or Williard Straight Halls, or Robert Purcell Community Center) in an efficient and timely manner and will also coordinate the efforts of student guest service agents by serving as a resource and role model for these student workers. Additionally, this role will collaborate on annual initiatives that have a larger impact on other Service Centers and House offices. A successful Service Center Assistant will: Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests. Create a welcoming and inclusive environment for a large, diverse community of guests as well as their unique student teams. Consistently utilizing good judgment and tact, specifically around confidentiality, as well as prioritizing resources, to ensure minimal follow-up is required. Build strong working relationships with other team members in other Service Centers, House Office Staff, as well as SCL and university partners to facilitate cross-departmental collaboration and ensure operational coordination and delivery. Support SCL's mission by providing appropriate training and coaching to student staff. Unit assignments and schedules are likely to change. This position may require varied or extended work hours, including nights, weekends, and some holidays, based on business needs.
Requirements
- High school diploma or equivalent with at least two years of related experience in business management, customer service, event planning, or equivalent combination of education and experience.
- Proficiency with basic Office software, desktop programs, and technology, including e-mail, web research, and database management.
- Experience modeling values that support inclusion, belonging, and well-being.
Nice To Haves
- Additional education including an Associates or Bachelor’s degree in related coursework
- Additional experiences beyond two years in a related field including experience in conferences, events, and/or programs
- Experience or knowledge of the higher education sector with specific experience around Housing systems and/or procedures
- Prior supervisory experience with student staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
