Service Center Agent II - Reno (REMOTE)

Blackhawk Network • Reno, OH

289d • $30,890 - $39,400 • Remote

About The Position

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for within the States of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a “Hybrid” employee and are required to come into the office 2 days per week based on office schedule.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Proficient in using systems, and basic computer applications.
• A positive and customer-centric attitude.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Handle and resolve customer complaints or concerns in a calm and courteous manner.
• Provide accurate information about products, services, and company policies to customers.
• Collaborate with other departments to address and resolve customer issues.
• Maintain a thorough understanding of products and services to effectively assist customers.
• Keep detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Proactively seek opportunities to improve customer experience and satisfaction.
• Stay informed about company updates to better assist customers.

Benefits

• 401k with employer match
• medical
• dental
• vision
• 12 paid holidays in the year 2025
• sick pay accrual according to state law
• parental leave
• life insurance
• disability insurance
• accident and illness insurance
• health and dependent care flexible spending accounts
• wellness benefits
• flexible time off for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods