Service Center Advisor 9AM-5PM

Sapp Bros., Inc. • Council Bluffs, IA

11h

About The Position

Sapp Bros., Inc., a growing chain of travel centers, is looking for an experienced Service Advisor to join our team. At Sapp Bros., we treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day. As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed.  We are committed to our mission of Blessing and Serving others, ensuring that our work consistently delivers 5-star service with a focus on Safety and Professionalism. If you're looking for a fast-paced opportunity to grow your career in a dynamic diesel maintenance shop, we’d love to talk to you! What You’ll Do: As a Service Advisor, you'll build strong customer relationships and ensure customers receive prompt, courteous, and effective service. You'll oversee the service process from start to finish, ensuring customer expectations are met and exceeded.

Requirements

• High school diploma, GED, or equivalent (preferred).
• At least 1 year of previous experience in a service advisor or service writer role (preferred).
• Strong typing skills and the ability to work with computer applications.
• A valid driver’s license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service, building lasting relationships.
• Manage the service process, from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Benefits

• Competitive Compensation: Enjoy excellent pay and exciting opportunities for career advancement.
• Growth Opportunities: We promote from within, providing clear pathways for professional development.
• Comprehensive Benefits: We offer a competitive benefits package, including medical, dental, vision, life insurance, and a 401(k) with company match.
• Employee Perks: Enjoy valuable perks like tuition assistance, gym membership reimbursement, and exclusive discounts, including 25¢ off every gallon of gas and diesel.
• Family Atmosphere: Experience a supportive and positive work environment where everyone feels valued and respected.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees