Service Center Administrative Manager

Graybar•Stafford, TX

2d•$71,000

About The Position

Become part of the excitement. Manage the administrative operations of multiple assigned zone/service centers to achieve efficient delivery of administrative services to benefit internal and external customers. Ensure adherence to established performance standards related to zone administrative functions and meet the Company’s service standards. In this role you will: Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning. Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required. Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy. In conjunction with Manager, oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs. Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits. Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses. Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams. Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations. Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions.

Requirements

3 years’ experience: prior operating management or customer service/ administrative supervisory experience
High school diploma or GED
Four-year degree or equivalent experience
Knowledge of Company services and administrative functions
Knowledge of Company accounting practices
Knowledge of Microsoft Office – Intermediate to Advanced Level
Knowledge of SAP
Knowledge of the Warehouse Management System (WMS)
Leadership and supervisory skills
Solid organizational skills
Mathematic/logic skills
Solid verbal and written communication skills
Ability to effectively supervise staff and achieve results through others
Ability to interact with all levels within the organization

Responsibilities

Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required.
Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy.
Oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs.
Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits.
Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses.
Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams.
Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations.
Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions.

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.