Northtown Automotive Companies-posted 4 days ago
$18 - $20/Yr
Full-time • Entry Level
Onsite • Buffalo, NY
501-1,000 employees

Responsible for answering incoming calls from customers inquiring and wanting to schedule service work. Schedule: Currently looking for both part-time and full-time Part-time, roughly 25 hours a week, one shift mid-day to 9pm and other flexible schedule must be able to work 2 Saturdays a month This is an in-office position and is NOT work from home. Full-time, 40 hours a week, one shift mid-day to 9pm and other flexible schedule, must be able to work 2 Saturdays a month Pay Rate: This is an hourly, plus commission, position that is based on performance. No selling is required. For a full-time role, This position ranges between $37,000 - $48,000 / year, with the hourly and commission-based structure.

  • Answer all incoming calls for the service department.
  • Schedule service work, for our customers, utilizing our scheduling software system
  • Conduct service checks to see where the car is along in the process of service work when asked by a customer.
  • Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
  • Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
  • Show empathy and urgency for customer concerns and the steps to get the concern addressed
  • Positive, energetic demeanor on the phone.
  • Previous, consistent, successful customer service roles
  • Excellent communication skills and ability to understand customer needs.
  • Ability to read and comprehend instructions, both verbal and written.
  • Strong computer skills.
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