Service Business Development Coordinator

Cadillac Pasadena•Pasadena, CA

33d•$25

About The Position

US Auto Trust is a Premier Luxury Automotive Group! We are proud to have a stable of legendary brands such as Aston Martin, Lamborghini, Ferrari, Pagani, Czinger, Lotus and Cadillac. We are looking for a Service Business Development Coordinator to join our Cadillac Pasadena team and deliver extraordinary customer experiences.

Requirements

Professional social and communication skills
Must have a clean valid driver’s license
Must pass a personal background check and successfully complete a mandatory drug screen

Nice To Haves

Previous experience in a call center, customer service, retail, and sales are strongly preferred

Responsibilities

Following customer service etiquette when speaking with all prospects and customers
Answering incoming internet & phone inquiries, with active prospects who are looking to schedule test drive appointments, gather vehicle information, purchase vehicles, or discuss client experiences
Completing long term follow up with prospects with calls, emails, texts, and voicemails to generate dealership business
Using our Customer Relations Manager tool (CRM), updating prospect notes
Coordinating follow up with in-store sales associates and managers, ensuring proper customer service/sales process
Resolving customer complaints, concerns, and issues appropriately

Benefits

Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence and teamwork.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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