Service Branch Manager- Electrical Testing

Now Hiring•Boise, ID

1d•$143,500 - $208,000•Onsite

About The Position

The Service Branch Manager (SBM) is responsible for developing and maintaining client relationships in technical and manufacturing fields, mentoring the existing workforce, and implementing growth strategies and best business practices within their assigned location or department. This role also involves completing technical jobs as business needs dictate. RESA Power is described as a dynamic, people-first organization and a trusted service provider focused on ensuring the safety, performance, and compliance of electrical distribution systems across the United States and Canada. The company's mission is to ensure reliable and safe mission-critical power throughout the electrical infrastructure lifecycle for its customers. Its vision is to become the premier, first-choice, trusted provider for critical power services and products in the US and Canada by delivering the best customer and employee experience. RESA Power emphasizes core cultural competencies including integrity and expertise ("We do it right"), a strong customer focus ("We are customer driven"), dedication to company and employee growth ("We focus on growth"), innovation and adaptability in problem-solving ("We solve problems"), efficiency and reliability ("We get it done"), and fostering strong collaborative relationships ("We build strong relationships").

Requirements

Bachelor's degree in related field or experience equivalency and a minimum of 5 years related experience.
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.
Must be able to work safely and adhere to all electrical safety procedures.
Work may require flexible hours, weekends and holidays.
Must be available for out-of-town work.
Proven leadership and mentoring skills.
Strong communication (written and oral).
Able to meet deadlines and handle multiple tasks.
Strong oral and written communication skills.
Able to work with various people throughout the organization-Customer Focused.
Focus on accuracy and efficiencies.
For positions that utilize a company vehicle, will be required to have a valid driver’s license.

Nice To Haves

Experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY MUSE or another related program).

Responsibilities

Responsible for day-to-day operations of assigned location and/or department.
Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.).
Responsible for hiring and training for direct reports.
Conduct interviews, complete job reviews, set and review professional development goals for direct reports.
Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports.
Ensure staff is motivated and productive.
Schedule work of local team and coordinate schedules for larger jobs with other managers.
Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
Cultivate and maintain customer relationships with internal customers, external customers, and vendors.
Conduct client communication in a highly customer service-oriented manner.
Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
Prepare variety of reports as assigned.
Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
All work and decisions shall be conducted in strict compliance of all regulatory law.
Observe all safety rules and Best Practices; Follow all company policies and procedures.
Maintain NETA certification and be willing to test up to the next level-Testing Division.
Other duties as assigned.