Service Billing Coordinator

Peak Technologies • Linthicum Heights, MD

98d

About The Position

Will collaborate closely with our Field Service Team, Sales Team, Sales Administration, and Accounting Team to deliver comprehensive management and administrative support to our customers. This pivotal role involves resolving all order-related issues with precision, enhancing customer satisfaction, and contributing to the retention and growth of accounts and territories. Demonstrating an unwavering commitment to detail, you will ensure error-free work and swiftly identify any discrepancies and their underlying causes. Upholding a courteous and professional demeanor, with a customer-first attitude, is paramount. Proficiency in time management and organizational prowess will enable you to effectively prioritize multiple projects, ensuring seamless operations and client satisfaction.

Requirements

• Bachelor’s degree desired but sales support experience in lieu of degree will be considered.
• Minimum of 2 years’ experience in a customer support environment is preferred.
• Proficient computer skills including Microsoft Office - Outlook, Word and most importantly, Excel.
• Experience in NetSuite, SAP, distributor contract management sites preferred.
• High-level of communication skills - ability to communicate effectively via phone and email by utilizing active listening skills.

Responsibilities

• Provide responsive service while administrating client solutions support.
• Be a problem solver and provide recommendations and options to help solve problems.
• Manage the flow of actions to resolve issues that escalate impacting the entire requirements of the order from purchasing, delivery, installation schedule, invoicing, and acceptance.
• Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
• Demonstrate knowledge of company’s products and services (Training will be provided).
• Aid in processing shipping claims for lost or damaged cargo.
• Assist in research and defining appropriate action for specific invoice cases as presented to Client Solutions team.
• Collaborate with accounting team as needed to problem solve and provide required information to properly account for unearned revenue on maintenance contracts.
• Respond to inquiries which include: Invoice discrepancies, Time & Maintenance Credits and rebills, Return ordering and replacement processing, Demo Ordering Processing and Demo Returns.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees