Service Biller
About The Position
We are seeking an experienced Service Biller with a background in specialty contracting service operations (electrical, mechanical, HVAC, plumbing, fire protection, or similar) to manage high-volume, detail-driven billing for service calls, work orders, and service agreements. This role requires strong coordination with service managers, dispatch, and accounting to ensure work is billed accurately, promptly, and in accordance with customer agreements. As an employee-owned company, we value ownership, accountability, and the impact each role has on our shared success. The ideal candidate understands the pace and nuances of service billing, time and materials, not-to-exceed limits, service contracts, and customer-specific billing requirements, and can manage multiple work orders simultaneously without losing accuracy.
Requirements
- 3+ years of experience in service billing within specialty contracting (electrical, mechanical, HVAC, plumbing, fire protection, or similar)
- Strong understanding of service billing models (T&M, service contracts, work orders, NTEs)
- Experience reviewing technician time and material usage for billing accuracy
- Proficiency with construction/service ERP systems and Excel
- High attention to detail with the ability to manage volume and deadlines
Nice To Haves
- Experience with systems such as Viewpoint, Service Management platforms, or similar
- Experience working in a fast-paced service environment
- Strong communication and problem-solving skills
Responsibilities
- Prepare and process billing for service calls, work orders, and service agreements
- Review technician time, material usage, equipment, and subcontract costs for accuracy and completeness
- Ensure all billable work is captured and billed in a timely manner
- Manage high-volume billing cycles with varying customer requirements
- Interpret service agreements, work authorizations, and not-to-exceed limits to ensure billing compliance
- Apply customer-specific billing rules, markup structures, and documentation requirements
- Respond to customer billing inquiries and resolve discrepancies efficiently
- Work closely with Service Managers, dispatch, and technicians to resolve missing or unclear billing information
- Partner with accounting on invoicing, corrections, and payment application
- Support month-end close by ensuring service work is billed accurately and on time
- Maintain organized service billing records and supporting documentation
- Assist with process improvements to increase billing accuracy and cycle time
- Support audits and internal reviews as needed
Benefits
- Includes benefit package (medical, 401k, PTO, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
