Service BDC

Friendly Honda•Poughkeepsie, NY

1d•$16

About The Position

Our service department is growing and we are in need of personnel to handle customer inquiries and appointments. If you want to work in the Automotive Service Industry, then Friendly Honda would like to speak with you! At Friendly Honda we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin, physical or mental disability, sexual orientation, or any other basis protected by federal, state or local laws.

Requirements

Good verbal and written communication skills
Self-motivation
Proficiency with Microsoft Word, Excel, and Outlook
Drive to succeed customer expectations
Excellent organizational skills
Auto, Auto Service, Customer Care, Customer Service, Customer Service Representative, Customer Service Rep, Business Development Manager, BDC, Internet Agent

Responsibilities

Handle all phone appointments
Work with internet leads accordingly to set an appointment for a proper service appointment
Deliver inquiries/messages intended for other service personnel and departments promptly
Speak directly with customer to assist with all inquiries and issues
Administer rental coordination for customers while cars are in service