Service BDC

Cardinale Automotive Group • El Monte, CA

269d

About The Position

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups.

Requirements

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Benefits

• Health, Dental, and Vision offered after 90 days
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered
• Life Insurance provided for and paid by Cardinale Automotive Group

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Number of Employees: 501-1,000 employees