Service BDC Representative

Penske Automotive Group • San Diego, CA

4h • Onsite

About The Position

BMW of San Diego, a Penske Automotive Group dealership, is seeking motivated individuals to join its Business Development Center to deliver extraordinary customer experiences. The role involves working in a call center environment, assisting customers promptly, professionally, and courteously via text, e-mail, or social media as an Appointment Coordinator. Penske Automotive Group (PAG) aims to provide a positive and challenging workplace that promotes excellence and achievement, and seeks dedicated professionals who share this passion to join their team and make a positive impact on the organization and customers daily. The position offers a professionally and financially satisfying job with opportunities for career growth and advancement.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to interact well with others and be a positive influence on employee morale throughout the organization.
• High school diploma or the equivalent.
• One year related experience.
• Possess a valid driver's license and have a good driving record (for some positions).

Nice To Haves

• Associate's degree (A. A.) or equivalent.
• One to two years of related experience and/or training.

Responsibilities

• Promptly, professionally, and courteously assist customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.
• Ensure customers have a world-class experience at every step along their ownership journey.
• Provide an unparalleled level of expertise to support customer's overall experience.
• Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees