Service BDC Agent

Vance Ford•Miami, OK

About The Position

At John Vance Auto Group, our Service BDC team is more than just scheduling appointments — they are the connection between our customers and our service department. We’re looking for someone who thrives on building relationships, staying organized, and making a real impact on the customer experience from the very first interaction. If you enjoy helping people, staying busy, and being a key part of a high-performing team, this role is for you. This position is critical to the success of our service department. You’ll help keep our operation running smoothly by taking tasks off our advisors’ plates, improving efficiency, and ensuring every customer feels taken care of before they even walk through the door. Ready to make an impact and be the voice our customers trust? Apply today and join the John Vance Auto Group team!

Requirements

Strong communication skills — you’re confident, friendly, and professional
A natural ability to build rapport and relationships with customers
Organized and detail-oriented with strong multitasking skills
Comfortable working on a computer and managing multiple systems
A team player mindset with a willingness to jump in and help

Nice To Haves

Previous customer service, call center, or phone experience is a plus

Responsibilities

Be the first point of contact for our service customers, creating a positive and professional first impression
Schedule and confirm service appointments with accuracy and efficiency
Assist customers with questions about services, parts, and recalls
Follow up with customers through phone, text, and email
Support service advisors by helping manage communication and workflow
Reach out to customers based on service campaigns and marketing initiatives
Handle inbound inquiries from our website and phone lines
Track and log all customer interactions in our system
Reschedule missed appointments and maintain consistent follow-up