Service BDC Representative

John Vance Auto Group • Guthrie, OK

2d

About The Position

At John Vance Auto Group, our Service BDC team is more than just scheduling appointments — they are the connection between our customers and our service department. We’re looking for someone who thrives on building relationships, staying organized, and making a real impact on the customer experience from the very first interaction.

If you enjoy helping people, staying busy, and being a key part of a high-performing team, this role is for you.

Requirements

• Strong communication skills — you’re confident, friendly, and professional
• A natural ability to build rapport and relationships with customers
• Organized and detail-oriented with strong multitasking skills
• Comfortable working on a computer and managing multiple systems
• A team player mindset with a willingness to jump in and help

Nice To Haves

• Previous customer service, call center, or phone experience is a plus

Responsibilities

• Be the first point of contact for our service customers, creating a positive and professional first impression
• Schedule and confirm service appointments with accuracy and efficiency
• Assist customers with questions about services, parts, and recalls
• Follow up with customers through phone, text, and email
• Support service advisors by helping manage communication and workflow
• Reach out to customers based on service campaigns and marketing initiatives
• Handle inbound inquiries from our website and phone lines
• Track and log all customer interactions in our system
• Reschedule missed appointments and maintain consistent follow-up

Benefits

• Team-focused, supportive work environment
• Opportunities for growth and advancement
• Hands-on training and leadership support
• Competitive pay based on experience
• Family Owned and Operated for Over 40 Years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed