Service BDC Representative
About The Position
Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Customer Service Representative to join our in-house call center ! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with a rotating Saturday per month to keep things exciting. Don't worry - you'll get a day off during the week to maintain that perfect work-life balance. If you're ready to chat, connect, and keep our customers happy, we want to hear from you!
Requirements
- High school diploma (or equivalent).
- Valid Driver’s License.
- Reliability and Punctuality - you show up ready to shine.
- Excellent Communication Skills (phone, email, and chat).
- The ability to multitask in a fast-paced environment.
- Strong organization skills and attention to detail.
- Solid computer skills.
Nice To Haves
- Automotive industry experience is a plus, but not required - we’ll gladly teach you what you need to know !
Responsibilities
- Be the friendly voice customers love by responding to calls, emails, and chats quickly and professionally.
- Schedule service appointments like a scheduling superstar.
- Make follow-up and retention calls to keep customers happy and coming back.
- Deliver five-star customer service by listening carefully and providing accurate, helpful information.
- Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
- Maintain accurate and up-to-date customer records in our database.
- Meet and exceed monthly goals - and celebrate those wins!
Benefits
- Health Insurance - because feeling your best matters.
- Dental Insurance - keep that smile shining!
- Vision Insurance - stay sharp in every way.
- 401(k) - plan ahead and invest in your future.
- Career Growth Opportunities - your potential is limitless here.
- Community Involvement - make an impact beyond the workplace.
- Paid Vacation Days - everyone deserves a little R&R.
- Christmas Bonus (based on tenure) - we reward loyalty.
- Employee Vehicle Purchase Program - yes, you could drive something sweet!
- Parts & Service Discounts - keep your ride running smoothly.
- Free Lunch Every Saturday - because greatness runs on good food.
- Production Bonuses - serious earning potential for top performers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
