Service BDC Representative - Future Opportunities
About The Position
LAcarGUY is an innovative and highly respected leader in the automotive industry, with multiple premier dealership locations in Santa Monica, including Honda, Hyundai, Kia, Lexus, Genesis, Subaru, and Toyota. We’re building our team of motivated, persuasive, and customer-focused Service BDC Representatives to join our Service Centers in the future. If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments, we want to hear from you. This is a future opportunity — there may not be an immediate opening — but it’s your chance to join a growing team and be considered for upcoming positions across our Santa Monica dealerships.
Requirements
- Energetic, upbeat, and professional attitude
- Ability to multi-task and adapt quickly in a fast-paced environment
- Dependable, polished, and driven to succeed
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Nice To Haves
- Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)
- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
- Exceptional communication, listening, and persuasion skills
- Strong organizational habits and attention to detail
Responsibilities
- Proactively reach out to customers to schedule and confirm service appointments
- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
- Overcome objections and present the value of timely service and genuine Subaru care
- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
- Collaborate closely with Service Advisors and management to maximize daily shop capacity
- Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
