Service BDC Representative/Service Receptionist | Jaguar Land Rover Anaheim Hills

RUSNAK•Anaheim, CA

5d•Onsite

About The Position

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Jaguar/Land Rover dealership in Anaheim is seeking a BDC Service Representative/Service Receptionist. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing high-level phone skills to engage customers and create selling opportunities for the Service department. In addition, you will be managing client interactions, both in-person and via telephone, in an efficient, professional, courteous, and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Requirements

High school graduate or equivalent; one (1) years’ related and progressively responsible experience preferred; Auto Retailer background would be a plus.
Required; 2+ years in position of customer service representative or similar positions in retail industry.
Required; Excellent interpersonal and customer service skills; retail related experience.
Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;
Current California Driver License with satisfactory Department of Motor Vehicle driving record
High School Diploma/GED : Required
Valid CA Driver License

Nice To Haves

Bi-lingual in English and Spanish a plus
Auto Retailer background would be a plus.

Responsibilities

Effectively and Efficiently Follow Client Greeting/Quality Control Procedures/Office Administration
Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone on computerized switchboard, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an “introduction” to secondary personnel/call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; carefully monitors visitor access and issues passes when required; continually develops enhanced telephone call handling and language management skills.
Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.
Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments.
Receives, sorts, and routes mail; maintains and routes publications.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary.
Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating.
Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.
Follows established policies & procedures relevant to the assigned responsibilities.
Immediately communicates with management, when a Client concern or situation arises.
Effectively and Efficiently Contributes to a Profitable and Successful Business Unit:
Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for franchise
Generate service appointments for franchise to promote greater revenue for each franchise
Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
Effectively manages special tasks as assigned by the Service management to contribute to overall team success of the team, department and organization
Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals
Provides daily, monthly and quarterly progress updates to Service management; maintains manager informed on all customer and personal concerns
Learn and adapt to changing needs of BDC campaigns by given deadline
Learn and correctly apply scripts within 24 hours of being provided by management
Communicates effectively with service customers within established time frames
Encourages clients to visit the dealership and service their vehicle by scheduling service appointments;
Build Effective Internal and External Client Relations/Retention:
Develops, implements a strong "Client-Centric" vision and utilizes "The Rusnak Standard," best core practices, as well as professional and exemplary service to ensure that every internal and external Client of the dealership has an extraordinary experience during every encounter.
Actively listen and communicate, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns, and develops projects and campaigns aimed at meeting these identified needs.
Responds in a timely, courteous, and professional manner with a "consultative, value-added" approach to secure Client understanding and develop a stronger business relationship and future business.

Benefits

Professional development and opportunities to grow within a well-respected company
Competitive Pay
Health Insurance Coverage (medical, dental, vision, and life)
Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Account
Paid Time-Off (vacation pay, sick pay, holiday pay)
Parental Leave
Employee Perks (sports games, theme parks, etc.)
Employee Referral Bonus Program
Compensation will be based on experience and skill level.