Service BDC Associate - Fowler Toyota Tulsa
About The Position
Service BDC Associate You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company that recognizes and rewards you! The Service Business Development Center (BDC) Agent serves as a liaison between the dealership and its customers. Develops procedures to maximize appointments via the telephone or other outside sources. Assists department managers and technicians to administer customer relations programs designed to build and retain a loyal customer base.
Requirements
- Excellent telephone skills are a must
- Ability to instantly build rapport with clients
- Friendly but professional demeanor
- Excellent written and oral communication skills
- Enjoy talking on the phone and willing to help customers
- Overcome customer objections in order to set the appointments
- Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
- Ability to follow instructions to perform tasks for the Business Development Manager
- Determination to effectively follow-up with customers
- High school diploma/GED
- Basic computer skills
- Valid Driver's License and MVR acceptable to our Insurance Carrier
Responsibilities
- Assists in generating, and posting reports and logs of incoming calls to made and sold service appointments.
- Manage a high volume of customer inquiries by phone, email, text and chat
- Assists in obtaining basic demographic information about each customer, a computer system, a log sheet, or other method established by the dealership.
- Assists in preparing and posting reports for all appointments made daily.
- Communicates all missed opportunities with management.
- Work in a team environment providing customers a top level experience
Benefits
- Fowler offers medical, vision, dental life & disability insurances.
- Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave.
- Fowler also offers its employees access to an employee assistance program.
- Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.
- Fowler also offers the Mamava Lactation Pods for customers and personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
