Service BDC Associate - South Bay BMW

McKenna Motor Company Inc • Torrance, CA

11h

About The Position

A business development associate will be responsible for identifying new prospects and maintaining a database of prospective customers for products & services, and creating sales opportunities for the dealership via interactions with clients through phone, email or postal mail contacts. A business development associate will proactively develop new business opportunities and maintain strong and professional customer relationships.

Requirements

• call center experience in automotive dealership environment, highly preferred
• minimum of six (6) months of customer service experience required
• excellent phone etiquette
• strong communication and customer service skills
• ability to understand and follow oral and written directions
• establish and maintain cooperative and effective working relationships with others
• maintain records and prepare reports as necessary
• communicate effectively both orally and in writing
• ability to perform a variety of general clerical and typing duties of average difficulty without close supervision
• ability to operate business equipment, including but not limited to computers, calculators, copy machines, and shredders
• high school diploma required

Nice To Haves

• bilingual preferred

Responsibilities

• provides excellent customer service and responsive follow up
• responds to all incoming and outgoing phone calls, emails, and other leads on a daily basis
• responds to customer inquiries in a timely manner
• responds to CSI interviews/cases for sales and service
• supports business in meeting goals established by dealership management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED