Service BDC Administrator

Lithia & Driveway•Eatontown, NJ

4d•$17 - $19

About The Position

DCH Kay Honda NOW HIRING BDC Administrators in our Service Department! Pay: $17 to $19 per hour based on experience, plus commission! We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

Requirements

A team player with a positive, customer-focused attitude
Acceptable driving record and a valid driver's license in your state of residence
Previous experience in retail and/or administrative roles
Strong written and verbal communication skills
Basic phone and computer utilization skills
Strong organizational and time management skills
High School graduate or equivalent, 18 years or older required.

Responsibilities

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.