Service BDC Administrator

Lithia & Driveway•Medford, OR

8d•$18•Onsite

About The Position

Our dealership is a 21-time Toyota Motor Corporation President’s Award winner — yes, 21! This prestigious award recognizes Toyota’s finest dealerships nationwide. The President’s Award honors dealers who consistently go above and beyond at every customer touchpoint and truly represent the best of the best in sales, service, and overall customer satisfaction. When you join our team, you’re not just working at a dealership — you’re becoming part of a culture of excellence recognized at the highest level by Toyota Motor Corporation

Requirements

Ability to present information in a clear and professional manner.
Ability to manage one’s own time effectively.
Reliable, show's up on time and ready to work.
Valid driver's license with acceptable driving record.
Ability to type efficiently.
Basic & phone computer skills.
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.