Service BDC Admin

Lithia & Driveway•Casper, WY

2d•$15

About The Position

Greiner Ford of Casper Service BDC Administrator Pay: $15.00/Hourly Schedule: Full-time New Year. New Career. Greiner Ford of Casper is a proud member of the Fortune 150 Lithia & Driveway family of dealerships—and we’re growing fast! As the industry leader in automotive retail, we offer endless opportunities to accelerate your career while working in a fast-paced, customer-focused environment. The Service Business Development Center (BDC) Administrator is responsible for developing, processing, managing, tracking, and following up with service customers. This role supports the dealership’s service department by managing customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term service retention.

Requirements

Strong attention to detail with a sense of urgency
Excellent written and verbal communication skills
Strong active listening and customer service abilities
Critical thinking and problem-solving skills
Effective time management and organizational skills
Ability to type efficiently
Basic math and computer skills
High School graduate or equivalent, 18 years or older required.

Nice To Haves

CRM experience preferred but not required

Responsibilities

Manage customer relationship (CR) processes for the service department, ensuring an exceptional customer experience.
Observe, install, and train approved service CR processes.
Partner with leadership to develop continuous improvement plans through observations and meetings.
Gather and maintain accurate service customer data to support follow-up and retention efforts.
Maintain knowledge of service offerings, pricing, promotions, and manufacturer service programs.
Make outbound and follow-up calls
Schedule and confirm service appointments
Follow up after service visits to review customer satisfaction
Address customer concerns and escalate major issues as needed
Perform other duties as assigned.