Service BDC Admin
About The Position
Greiner Ford of Casper is a proud member of the Fortune 150 Lithia & Driveway family of dealerships—and we’re growing fast! As the industry leader in automotive retail, we offer endless opportunities to accelerate your career while working in a fast-paced, customer-focused environment. The Service Business Development Center (BDC) Administrator is responsible for developing, processing, managing, tracking, and following up with service customers . This role supports the dealership’s service department by managing customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term service retention.
Requirements
- Strong attention to detail with a sense of urgency
- Excellent written and verbal communication skills
- Strong active listening and customer service abilities
- Critical thinking and problem-solving skills
- Effective time management and organizational skills
- Ability to type efficiently
- Basic math and computer skills
- High School graduate or equivalent, 18 years or older required.
- We are a drug free workplace.
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Nice To Haves
- CRM experience preferred but not required
Responsibilities
- Manage customer relationship (CR) processes for the service department , ensuring an exceptional customer experience.
- Observe, install, and train approved service CR processes.
- Partner with leadership to develop continuous improvement plans through observations and meetings.
- Gather and maintain accurate service customer data to support follow-up and retention efforts.
- Maintain knowledge of service offerings, pricing, promotions, and manufacturer service programs.
- Make outbound and follow-up calls
- Schedule and confirm service appointments
- Follow up after service visits to review customer satisfaction
- Address customer concerns and escalate major issues as needed
- Perform other duties as assigned.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
