Service Attendant (Hospitality Services)

The Mather in Tysons•Tysons, VA

1d•Onsite

About The Position

We are seeking a Service Attendant to join our team in Tysons, Virginia! This position is Full-Time. Weekend and holiday availability required. Position Summary: To support Resident Engagement and Services staff and residents with a variety of daily experiences including assistance with events, set up and break down of meeting rooms, resident well-being checks, carrying and delivering packages and serving as back-up to concierge desk staff to provide relief during break periods.

Requirements

High School graduate
Excellent customer service skills
Ability to utilize MS Outlook and work order software systems
Ability to prioritize and organize multiple demands on time and projects.

Responsibilities

Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction
Carrying and delivering items and packages
Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
Responds in a timely manner to radio requests requiring immediate attention
Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
Completes daily check-in report.
Assisting Resident Engagement experience center with special events
Assist with audio/visual set ups such as movies, virtual meetings and presentations

Benefits

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.
Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance is available to benefit eligible team members.
Benefits are subject to change without notice. Benefits details dependent on employment status.