Service Assurance PM

AST SpaceMobile•Lanham, MD

12h

About The Position

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview The Service Assurance Project Manager is responsible for leading service assurance, network readiness, and process‑improvement projects that enable stable, reliable satellite operations. This role coordinates cross‑functional teams, manages partner dependencies, oversees timelines and deliverables, and drives enhancements across assurance workflows and operational interfaces. The Project Manager ensures that key initiatives supporting monitoring, readiness, incident management, and partner alignment are executed on schedule and meet operational performance goals. This role drives structured execution of service assurance and network readiness initiatives across satellite operations. The Project Manager ensures timelines, dependencies, and partner deliverables are aligned to maintain service stability and operational maturity. By coordinating cross‑functional teams and driving continuous process improvement, this role enables predictable delivery of assurance outcomes and sustained operational reliability.

Requirements

Bachelor’s degree in Engineering, Telecommunications, Computer Science, Business, or related field.
5+ years of experience in project management within telecom, network operations, service assurance, IT operations, or similar environments.
Experience coordinating cross‑functional engineering, NOC/operations, and partner teams.
Background in network readiness, operational improvement, or service assurance workflows preferred.
Proven ability to manage multiple projects simultaneously in fast-moving environments.
Understanding of NOC operations, incident management, and service assurance processes.
Familiarity with network monitoring, alarms, KPIs, dashboards, and RCA workflows.
Experience with project management tools (Jira, Asana, MS Project, Confluence, Smartsheet).
Experience tracking operational metrics and mapping workflows/processes.
Strong organization, coordination, and stakeholder‑management abilities.
Excellent communication skills for cross‑functional and partner interactions.
Proactive problem‑solving and structured risk‑management mindset.
Ability to adapt to changing priorities in a fast‑paced operational environment.
Strong attention to detail, follow‑through, and disciplined documentation habits.
Ability to lead meetings, drive accountability, and maintain progress across teams.
Project management and collaboration tools (Jira, Confluence, Asana, Trello, MS Project).
Proficiency with reporting tools and dashboards (Excel, Sheets, Power BI).

Nice To Haves

Project management certifications (PMP, Prince2, Agile) are a plus.
Knowledge of satellite/RAN/core networks is beneficial but not mandatory.
Working knowledge of ITSM platforms (ServiceNow, Remedy, Zendesk).
Familiarity with network monitoring tools is a plus.

Responsibilities

Project Planning & Execution Develop and manage project plans for service assurance, readiness, and operational improvement initiatives.
Define scope, timelines, milestones, and deliverables aligned with service assurance objectives.
Coordinate with internal teams and external partners to ensure seamless execution across dependencies.
Cross‑Functional Coordination Facilitate collaboration across NOC, operations, engineering, network planning, product, and partner teams.
Serve as the central coordination point for project communications, updates, and alignment.
Support readiness checks, operational gating, and partner onboarding activities.
Risk, Issue & Dependency Management Identify project risks early, maintain mitigation plans, and ensure transparent escalation paths.
Track dependencies—internal and partner‑driven—and ensure they align with overall project sequencing.
Monitor project health, status, and blockers, adjusting plans as needed for successful delivery.
Service Assurance Workflow Improvements Drive initiatives that enhance monitoring, triage, alarm management, and incident resolution workflows.
Support improvements in RCA processes, escalation paths, dashboards, KPIs, and operational reporting.
Partner with engineering and NOC teams to implement changes that increase stability and service performance.
Operational Readiness & Go‑Live Support Ensure operational teams are prepared with documentation, procedures, dashboards, and playbooks for go‑lives.
Coordinate dry runs, readiness assessments, and post‑deployment support for new services and integrations.
Track and close readiness gaps across NOC, engineering, support, and partner interfaces.
Tracking, Reporting & Stakeholder Communication Operational Readiness & Go‑Live Support Ensure operational teams are prepared with documentation, procedures, dashboards, and playbooks for go‑lives.
Coordinate dry runs, readiness assessments, and post‑deployment support for new services and integrations.
Track and close readiness gaps across NOC, engineering, support, and partner interfaces.
Deliverables End‑to‑end project plans, schedules, and milestone trackers for service assurance and readiness initiatives.
Cross‑functional coordination plans, communication logs, and meeting documentation.
Risk and dependency registers with mitigation actions and escalation documentation.
Operational readiness checklists, go‑live packages, and post‑deployment action lists.
Updated workflows, process maps, and improvement recommendations for assurance functions.
Status dashboards, reporting packages, and regular project updates to leadership.
Partner alignment records, interface deliverables, and onboarding documentation.
Closure reports, RCA follow‑ups (where relevant), and continuous improvement recommendations.