Service Assurance Engineer - Java, Microstrategy, Cloud

American Express • Phoenix, AZ

427d • $85,000 - $150,000

About The Position

The Service Assurance Engineer role at American Express involves providing hands-on support for the runtime operation of applications, ensuring high availability and performance. The position requires collaboration with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, contributing to the design and implementation of monitoring solutions, and participating in incident response efforts. The ideal candidate will have a solid technical background, a passion for application support, and a commitment to continuous improvement in a diverse and inclusive environment.

Requirements

• Bachelors Degree
• Experience in software engineering, infrastructure operations, or a related field, with a focus on runtime operations and application support, preferred.
• Experience with cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
• Experience with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment.
• Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time).
• Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning.
• Experience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven.
• Extensive knowledge of Cloud (including OneAmex platform) and Distributed systems.
• Working knowledge of Java, .Net, Unix, Databases, full stack engineering, etc.
• Working knowledge of MicroStrategy.
• Extensive knowledge of Splunk, Dynatrace, Grafana, Prometheus, ELF, Kibana.
• Working knowledge of AppViewX.
• Working knowledge of Soap & Rest API.
• Experience in building automations (using scripting/Ansible/Python/Java etc.).
• Strong troubleshooting and analytical skills.
• Experience with debugging techniques for root cause analysis.
• Expertise in identifying Application/Infrastructure risks, mitigation strategy and the ability to work well with others to ensure risks are mitigated.
• Experience implementing highly available solutions (e.g., always on, clustering, mirroring) as well as performance troubleshooting and tuning.
• Experienced level ability in resolving and detailing incidents by using innovative engineering practices.
• Proactively looking beyond the obvious for continuous improvement opportunities.
• Establish technical requirements based on industry trends and new technologies.
• ITIL and Agile knowledge.
• Experience with debugging infrastructural and Database (MongoDB, Oracle, Db2, Couchbase etc.) related issues.
• Experience with using CICD tools (Jenkins, GitHub etc.).

Nice To Haves

• Ability to seamlessly lead a diverse, global multi-site team within a matrixed setting.
• Ability to handle high pressure situations, especially on major impact bridges (EMIM bridges).
• Ability to create and provide clear and concise leadership communications.
• Experience with DevOps or Full Stack, operating highly available IT infrastructure and building live production APIs and services.
• Experience working in an Agile, CI/CD toolchain or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.
• SQL knowledge.
• Exposure to Machine Learning and AI.
• Conceptual Enterprise architecture knowledge.
• Good communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to them.
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in a timely manner.

Responsibilities

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle.
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency.
• Manage your own time, and work well both independently and as part of a team.
• Mentor your peers and demonstrate a passion for continuous learning environment for the team.
• Drive automation and ensure automated test scripts are completed for new features.
• Bring a culture of innovation, ideas, and continuous improvement.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree