Service Associate

Five Star Bank • Olean, NY

27d

About The Position

At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Service Associate, you’ll be the welcoming face of our branch, providing exceptional service while embodying our HEART values. This role offers a clear path for career growth and professional development, helping you build a rewarding future with Five Star Bank.

Requirements

• High School Diploma or GED required.
• At least 1 year of customer service or cash handling experience.
• Exceptional attention to detail, time management, and communication skills.
• Comfortable navigating digital platforms and multitasking in a fast-paced environment.
• A collaborative team player who’s eager to learn, puts customers first and enjoys creating positive experiences.

Responsibilities

• Deliver Exceptional Service: Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care.
• Manage Cash Handling: Oversee cash drawers, reconcile transactions, and ensure secure handling of cash and financial instruments.
• Promote Digital Banking: Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease.
• Connect Customers to Solutions: Identify service needs and refer customers to Sales & Service Associates or Relationship Bankers for complex solutions.
• Support Branch Operations: Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness.
• Professional Communication: Answer incoming calls and greet walk-ins professionally and efficiently.
• Maintain Compliance: Adhere to all regulatory, security, and audit standards.
• Stay Informed: Participate in branch meetings and maintain working knowledge of current promotions and bank services.

Benefits

• 17 Days of PTO and 11 Company-Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings and Flexible Spending Accounts
• Retirement Savings Accounts including Pension and 401(k) Plans
• Company-Paid Life Insurance and Disability Coverage
• Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
• Tuition Reimbursement and Employee Referral Program
• Wellness Reimbursement and Star Volunteer Program
• Employee Banking Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees