Service Associate (Part-Time or Seasonal)

Mackey'sorporated•Colchester, CT

23h•Onsite

About The Position

For over 55 years, Mackey's has been Connecticut's trusted partner in helping families care for what matters most—their homes, pets, and farms. As a Service Associate, you'll be the vital connection between our customers and the solutions they need to succeed, whether they're caring for beloved pets, nurturing their gardens, or managing their farms. Every interaction you have shapes a customer's experience and success. You'll help a farmer find the right feed for their livestock, guide a pet owner to the perfect nutrition for their companion, or assist a gardener in selecting plants that will flourish in their yard. Your expertise and genuine care directly contribute to the health and happiness of families throughout Connecticut. You're not just selling products—you're supporting life. The pet food you recommend nourishes a family's beloved companion. The garden supplies you suggest help create spaces where families gather. The agricultural products you provide sustain local farms that feed our community. Your work has meaning that extends far beyond the transaction.

Requirements

Must be 18 years or older
Self-motivated with genuine passion for helping people succeed
Strong problem-solving abilities with resourceful approach to challenges
Excellent communication skills—ability to speak and write clearly with empathy and respect
Organization and prioritization skills to manage multiple tasks and customer requests
Physical capability to handle products weighing 5-60 lbs with active movement including reaching, bending, and lifting
Proficiency with Google Workspace and Microsoft Office Applications
Commitment to teamwork and inclusive approach with customers and colleagues

Nice To Haves

Customer service or retail experience, particularly in service-focused environments
Cashier or point-of-sale experience with cash handling responsibilities
Experience in agricultural, pet, or garden retail sectors
Background in team leadership or project management
Comfort handling large transactions and various payment methods

Responsibilities

Provide exceptional customer service that reflects our commitment to integrity and excellence
Partner with our collaborative team to create outstanding retail experiences through merchandising, stocking, and store maintenance
Develop deep product knowledge to become a trusted advisor for customers' pet, farm, and garden needs
Handle transactions with precision and accountability, managing everything from small purchases to large agricultural orders
Solve problems resourcefully, turning challenges into opportunities for customer satisfaction
Lead by example in supporting teammates and maintaining our inclusive, growth-oriented culture