Service Associate - Series 7 & 63 Required

Raymond James • Saint Petersburg, FL

21h • Hybrid

About The Position

Investment Central, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. As a licensed Service Associate, you will play a crucial role in our branch, serving as the initial point of contact for our clients. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investment Central, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience.

What does a typical day look like for a Service Associate? You will receive inbound customer inquires through our call center and through email to assist clients on requests ranging from basic account updates to placing complicated trades to withdrawal requests. You will be assigned additional tasks requiring you to contact clients to address items such as rejected document submissions, documents due requests, AML inquiries, etc. You will help monitor and respond to back-office alerts in our departmental inbox. You will review and process account terminations promptly.

Requirements

• High School Diploma or equivalent and three (3) years’ experience in the financial services industry, preferably including related service experience.
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 and 63 licensing required.
• Knowledge of call center best practices
• Knowledge of account types and industry operations in general.
• Knowledge of Securities Trading
• Knowledge of Inheritance Case processing
• Skill in organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Skill in operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Skill in detail orientation to ensure quality standards are met without impairing workflow.
• Skill in follow-up to ensure resolution and completion of tasks.
• Ability to provide a high level of customer service in a calm, courteous and professional manner.
• Ability to establish and maintain effective working relationships at all levels of the organization.
• Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Ability to use effective oral and written communication skills sufficient to communicate and interact effectively with clients and home office.
• Ability to constructively work under stress and pressure when faced with high workloads and deadlines.
• Ability to work independently as well as collaboratively within a team environment.

Nice To Haves

• Associates and/or Bachelor’s Degree Preferred but not required.

Responsibilities

• Address account-level issues through inbound phone calls, ensuring a positive client experience.
• Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications.
• Work closely with other home office departments to resolve client account issues.
• Reach out to clients proactively to address important matters related to their accounts and to follow up on other items.
• Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks.
• Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests.
• Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts.
• Uphold a high level of integrity and compliance with Raymond James’ Code of Business & Ethics.

Benefits

• This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees