Service Associate III - Crestwood

Stock Yards Bank & Trust•Crestwood, KY

13h•Onsite

About The Position

To actively supervise tellers at branch location to ensure: customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional. Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies.

Requirements

High School Diploma or GED Equivalent
6 months of teller experience
Good written and verbal communication skills
Proven decision-making ability
Proven ability to supervise and work well with others
Professional appearance and demeanor
Must be dependable

Responsibilities

Exemplify our 212 commitment to service
Perform all duties of a Service Associate II
Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
Perform various branch level audits of cash and cash handling equipment
Approve checks and deposits according to SYB check cashing and hold waiver policies
Balance ATM
Order and ship money to maintain proper inventory and fill coin and currency orders
Participate in the interviewing process and hiring decisions
Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
Participate in weekly team meetings
Communicate procedural changes or update to the staff