Service Assistant

P.F. Chang's•Fresno, CA

8d•$17 - $19•Onsite

About The Position

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Requirements

Previous experience is not required – we will train you!
Excellent customer service skills and etiquette
Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s)
Ability to execute proper sanitation practices and safety procedures
Have a current Food Handler’s Card, or ability obtain, where applicable.
Must be able to communicate effectively
Ability to multi-task in a fast-paced, team-work environment

Responsibilities

Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
Understands the restaurant menu to identify the different menu items for takeout and catering , able to guide guests on choosing menu items, and ready to answer guest’s questions .
Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed.
Also, removes bus tubs from the bar to kitchen dishwasher station
Restocks, cleans, and maintains all restaurant stations.
Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
Will serve food or beverages for dine-in and takeout.

Benefits

Competitive pay
Flexible scheduling
Paid on the job training
Opportunities for advancement – we promote from within
Discounted meals
Employee referral program
Exclusive team member discounts
Closed on Thanksgiving and Christmas at most locations
401(k) retirement plan (based on hours worked)
Medical, dental and vision insurance (based on hours worked)
Paid sick leave ( i n qualifying jurisdictions)
Vacation pay
Benefit plan options
Uniform (shirt and apron) provided at no cost
Free food - family meal provided daily
Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions
Financial support from the employee-funded Lucky Cat Fund
Assistance during times of hardship