Service Area Manager North Germany

Lavorare in AB | Gruppo AB•Union, OH

12d

About The Position

WHY YOU WOULD CHOOSE ABIn AB we take care of creating solutions for energy sustainability. We are leaders in the design and production of cogeneration plants, for the production of biomethane and for the treatment of atmospheric emissions. Today we are one of the most important players in the energy sector and we have over 1,000 employees with more than 140 engineers and a direct presence in 20 countries around the world between Europe, North and South America. We are the only company that manages the entire construction cycle of our plants on its own and with an industrial process: consultancy, design, production, installation, start-up and assistance. Sustainability is not only our core business but also our way of working.YOUR CHALLENGESMAIN RESPONSIBILITIES

Requirements

Technical Degree
Experience in power plants – energy sector (RNG, CHP, biogas, biomethane plants) or similar
Technical background and strong technical competencies (mechanical, electrical….)
Experience in people management and leadership
Good communication skills (relationship with customers and colleagues)
German mother tongue and good English are mandatory
Availability to travel in the assigned area
Flexibility and availability on call
Mechanical, Hydraulics and Engine knowledge
Troubleshooting
SAP
lateral thinking
Effective communication
Flexibility

Responsibilities

Interfacing with the customer and in agreement with the RSM, prepare and update the weekly calendar of routine maintenance working with the FSS
Responsibility for collecting information and data for the correct operation of the plant and the preservation of components
Supervise problem reports generated by the Control Room, planning any necessary corrective actions
Periodically check the Plant Performance Reports on Power BI
Coordinate operational activities in the field, manage the assignment and allocation of technicians for the correct distribution of resources, ensuring a consistent allocation of activities, based on the skills of the technicians
Availability by phone for critical situations that require involvement with the customer
Ensure that warranty operations are carried out in accordance with the defined company procedure, with particular attention to the return of materials
Fill in with Maintenance Engineering and participate in the presentation of the Root Cause Analysis document for serious problems
Meet with team members in their area on a regular basis to coordinate their activities and organise at least two annual meetings
Share the best technical-management approach of the team in the management of technicians, helping them to identify the optimal approach with each employee
Follow the Performance Management cycle, carrying out periodic evaluations, analysing them with the RSM, for the entire team of Technicians, discussing the results achieved and sharing the requests for bonuses or recognitions for the work done. Propose targets for the following year for individual FSS and FST resources in their area
Share with RSM and HRBP any critical issues related to his/her team members
Ensure the development of technical skills suitable for the role
Check and approve the hours of overtime and holidays of FSS and FST resources
Participate in the process of selecting new resources by evaluating the technical skills of candidates in the field
Responsible for the monitoring and performance of the technicians hired for confirmation after the trial or after the contractual period, with the support of the FSS
Maintain relationships with customers in the area, meeting with them periodically, measuring their satisfaction and identifying any needs
Know and apply the details of contracts and the objectives of the provision of services
Manage critical customer situations as a technical and management point of contact, in coordination with RSM
Carry out periodic audits at customer sites and issues specific reports and makes the necessary calls for non-compliance with operating requirements
Supervise the request for documentation for access to the plants
In accordance with the contractual conditions, send the regulatory obligations that customers are required to carry out annually
Support the drafting of offers by the sales office with Maintenance Engineering
Ensure that the state of the sites complies with company standards
Verify multi-annual and rate-based invoices
Collect the plant hours and updates the hours-engine in SAP for engines without a connection
Verify the technician hours entered and approves them
Read the technical reports, making sure that they are correctly drafted
Verify counts on each Service Order when closing it, with particular reference to Service Orders with anomalies