Service and Sales Representative

Visions Federal Credit Union • Ithaca, NY

293d • $23 - $30

About The Position

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be. Work with us - and be part of something bigger than banking.

Requirements

• Associate degree required with 1-3 years of experience; 3-5 years of relevant experience will be considered in lieu of a degree.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.

Nice To Haves

• Bachelor's degree preferred.
• 3-5 years' experience in customer service, retail, banking or financial services industry.

Responsibilities

• Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation.
• Assist members in setting up new business, consumer, and IRA accounts.
• Resolve account related concerns, provide general credit union information, intake and process loan applications including residential mortgage lending.
• Rotates to perform branch duties to include Member Service Representative activities.
• Assist Sr Branch Member Account Specialist and Member Service Representative staff with member approvals, questions, or concerns.
• Act on notary and Signature Guarantee requests.

Benefits

• Pension Plan, 401k Plan, and 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree